Understanding business Dutch and workplace culture in the Netherlands

This article is provided by our partner Kickstart School.

Does communication in a Dutch workplace sometimes feel difficult? Perhaps you’ve been in the Netherlands for some time and are even fluent in Dutch, yet still feel that fully integrating into the working environment isn’t always easy.

Clear communication in a professional environment often involves more than just language proficiency. Understanding how language is used, alongside cultural expectations, plays an important role in effective collaboration, particularly in service oriented and international settings.

There are several cultural frameworks that help explain why differences in behaviour and expectations can sometimes arise in professional settings. 

For example, Hofstede’s cultural dimensions model explores concepts such as Uncertainty Avoidance and Power Distance, which help explain how different cultures approach decision making, hierarchy, and communication styles. Hall’s Iceberg Model, further illustrates how culture consists of both visible elements such as language and behaviour, and less visible aspects, including values and assumptions; which can sometimes lead to misunderstandings.

5 tips to improve your communication and confidence in Dutch workplaces:

• Understand directness: Dutch people are known for being straightforward. While this may feel blunt, it is not meant to be rude. Approach conversations with clarity, conciseness, and an open mind.
• Be punctual: being on time is important in Dutch workplaces. Whether it is for meetings or the workday, punctuality shows respect. If you are running late, inform others as soon as possible.
• Value work life balance: Dutch workers prioritize a balance between work and personal life. Avoid sending emails or expecting quick responses outside of work hours unless it is urgent.
• Adapt to a flat hierarchy: Dutch workplaces have a less formal hierarchy. Feel free to approach your managers or senior colleagues openly, as this creates a more collaborative atmosphere.
• Be open to debate: Dutch workplaces encourage debate and differing opinions to foster critical thinking, therefore, please feel free to share your ideas.
  

If you want to learn more on this topic, please join Kickstart School's free online webinar on Tuesday, February 4th, 2026, from 12:00-13:00, tailored for HR professionals, managers, international employees, or anyone looking to improve their communication in a Dutch workplace. 
This session will help support those who may face challenges with business jargon or different communication styles. It also offers an interactive introduction to Business Dutch for those at a B2 level or higher. If you need advice tailored to your specific situation, feel free to reach out to Kickstart School.