Plan your visit

The Hague International Centre
Published:
23/03/2020
Modified:
20/10/2021

Plan your visit

Service update from 13 November

From 13 November, extra measures are in place for the safety of our visitors and personnel. In addition to 1.5-metres distancing and the wearing of face masks, there will be a limit of 5 people allowed in the Centre. Please read about our safety measures before your visit.

Please visit government.nl for the latest Coronavirus measures in the Netherlands.

 

General services

  • For municipal registration, collecting your residence document, or registering your certificates, please make an appointment via our website.
  • ACCESS volunteers are available to answer questions from visitors at the Centre. You can also send your questions to: helpdesk@access-nl.org.

 

Tips for getting an earlier appointment for municipal registrations:

  • Appointment slots are available 3 months in advance. Please book appointments in advance if you are a newcomer. You can change or rebook appointments with the confirmation email that is automatically sent to the contact person.
  • If you cannot come to the appointment, please cancel, or rebook so someone else can take your slot.
  • Sometimes it may be quicker to book separate appointments for family members. You can book an appointment for the employee first and later for the accompanying family members. The employee can already be incorporated on the payroll. We have more appointment slots available for singles than families due to ongoing coronavirus measures.

 

Municipal services

 

Safety measures

  • The Hague International Centre is located in The Hague’s City Hall. Visitors can access the City Hall via the Spui and Kalvermarkt entrance, and must wear a face mask as soon as they enter the building.
  • International newcomers who are not fully-vaccinated and travelling from a very high-risk area are required to self-quarantine by the Dutch government. Please do not schedule an appointment at The Hague International Centre whilst in quarantine. Check government.nl for the latest entry and quarantine requirements.
  • We try to maintain a safe distance between visitors and personnel. To limit the number of people at an appointment, we advise that only people who need to be registered or provide biometrics attend the appointment. We continue to advise relocation consultants and HR officers not to accompany employees during appointments. Please arrange all necessary paperwork in advance.
  • Please arrive no earlier than 5 minutes before an appointment
  • We will retain the plexiglass/perspex screens at the front and IND desks.
  • Our personnel disinfect their hands after every appointment.
  • Information about coronavirus in the Netherlands is available on our website.
  • The basic coronavirus rules still apply in the Netherlands:
    • Stay at home and get tested if you have cold-like symptoms.
    • Wash your hands, cough and sneeze into your elbows, and avoid shaking hands.
    • Keep 1.5-metres distance from others.
    • Ensure good flow of fresh air indoors.
    • Work from home and only go to the office if you must.
    • Face masks are mandatory in locations where a coronavirus entry pass is not required.

 

Revised services at municipalities

Municipalities have adapted their services to comply with national guidelines. Please visit their websites for the latest update on available services.

 

Our team

Our team is available to answer your questions about formalities, and living and working in The Hague region via email or by visiting the Centre.

 

For more information about the coronavirus, please visit our coronavirus resource page for internationals.